Banks see Amazon, Apple and Google as growing threat, report claims

11. Oktober 2014
Banks increasingly see big tech firms such as Apple, Google and Amazon as a major threat to their business, a survey of 198 senior bankers has revealed.

The report from core banking software provider Temenos showed that 23 percent of respondents see their most significant competition coming from outside the traditional financial sector. The figure has grown from 18 percent in 2013, and 11 percent the previous year.

A number of tech companies have shown a desire to offer some form of financial service, predominantly around payments. This includes the launch of GoogleGoogle Wallet in the US in 2011, while AppleApple has launched ApplePay service, and FacebookFacebook has indicated it may offer a payments service in Europe. Alles zu Apple auf Alles zu Facebook auf Alles zu Google auf

The competition with non-traditional players is being driven by growing digitisation of services in the financial services sector, according to report author Ben Robinson.

"Clearly, rapid digitisation, in conjunction with other factors - such as diminishing customer loyalty and transformative technology changes - is opening the industry to these technology vendors, many of whose business models are built on an ability to turn vast quantities of data into meaningful customer insights," he wrote.

Aside from the large tech firms, banks also see competition from peer-to-peer platforms, an area which has attracted a significant number of financial technology start-ups, such as the Lending Club and Funding Circle. This was cited as the biggest challenge by 19 percent of respondents.

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