Nestlé's ERP Odyssey

In June 2000 the project was halted. The company removed MarcRichenderfer as project coleader and gave Dunn full responsibility.(Richenderfer was reassigned to work in Switzerland.) It was time forself-examination. In October 2000, Dunn gathered 19 Nestlé USA keystakeholders and business executives for a three-day offsite at theDoubleTree Hotel in Pasadena, Calif., about 10 miles from Nestléheadquarters.