Surface Pro 3 not overheating but needs a software fix, Microsoft says

27. August 2014
Microsoft said Tuesday it will issue an update for Surface Pro 3 tablets, a small number of which show an error indicating a temperature problem.

Users have complained that the company's latest tablet gets too hot to touch and its fan occasionally becomes loud.

The Surface Pro 3 has an Intel Core i7 chip, which "calls for the fan to spin more regularly and at higher speeds -- and for the unit to run slightly warmer," the company said in a statement.

But MicrosoftMicrosoft said a small number of the devices are restarting themselves and showing a temperature gauge icon while booting up. Alles zu Microsoft auf

"Our investigation reveals that the system is triggering this event sooner than it should for some people, only when the device restarts, and this does not occur when the device is booted and running," it said.

An update will be released as soon as possible, Microsoft said.

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