Monash Uni looks at shared services initiative

Improvements to asset, desktop and data centre management will involve the introduction of common tools and processes for IT planning and procurement and a high quality server hosting service.

University IT service desk sites will be unified under a single phone triage service for students across its six Victorian campuses, while new processes have been implemented to minimise IT disruption to the business through its IT Information Library (ITIL) deployment.

A "transparent and fair chargeback system" for university departments will be introduced alongside improvements to IT reporting and service delivery.

The university has also established an IT vendor and contract management office that has shored up buying power and decreased the university's carbon footprint and vendor management risks.

ICT shared services program director for Monash University, Chris Bridge, said the university has a range of help desk systems across the faculties and divisions.