03.03.2010
Heathrow airport has saved £30 million (US$44.8 million) by using software from business process management (BPM) supplier Pegasystems to build a system for managing activity in the airport, from aircraft landings to passenger movement.
Eamonn Cheverton, enterprise architect for operations at BAA, told the Gartner Business Process Management Summit 2010 in London that the organisation was required by European Union directives to beef up its business process management systems.
After surveying the market it decided to install a generic BPM system, rather than one specifically designed for the air travel industry. "Somebody offered us a solution that would have cost us £1.5 million per annum. We built it for a fraction of that cost. Against buying an aviation COTS (commercial off-the-shelf) tool, doing it in Pega ourselves, we've saved £30 million."
Heathrow manages and monitors a sequence of processes that start from when a plane lands at the airport and ends when it takes off again.
To do this effectively, in March 2009 BAA installed the Pega system. The system runs on an Oracle database and Weblogic application server, using Sonic ESB SOA and integration products running on Sun hardware.
BAA will shortly be moving to HP from Sun hardware, Cheverton said.
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