The pitfalls of ITIL

9. Ignoring solutions other than ITIL;

10. Not reviewing the entire ITIL framework.

Lack of management commitment

Fry says that no project can succeed without management commitment and drive. "You can achieve isolated wins with ITIL without management commitment, but these wins will be few and far between," he adds. He notes that commitment itself is not enough, and that management must also be more involved.

Spending too much time on complicated process diagrams