Ad hoc process Leave the e-mail out of it

While there has been ample investment in structured BPM tools in order to support production workers and shave costs, however, these businesses are, said Le Clair, "realizing they are moving more towards a design and innovation-oriented world where it's the knowledge workers that require more orchestration and more support to become more efficient"

It's certainly an awareness that's beginning to grow, said Le Clair, where collaboration and human-centric management tools are enabling knowledge workers to be more productive.