Do collaboration tools enable collaboration

Ford driving Exchange 2010 into collaboration plans

There is no doubt that the younger generation, the kids that are currently in grammar school and high school, are very facile with collaboration tools such as texting. However, most people that we know that are currently in the workforce also text – perhaps not as much as the younger generation, but they do. Hence, we do not see that age is a barrier that keeps the current generation of workers from texting.

One concern that we have is that young people often use texting as an alternative to face-to-face communications. In fact, in some cases, they seem to prefer to send texts back and forth vs. having a conversation. Is this really collaboration or is it running away form collaboration Collaboration tools such as texting, instant messaging, and twitter are well suited to support a simplex or at best half duplex conversation, such as sending a text to inform someone that you will be late for a meeting. That is a form of collaboration – but a very low level form.

Let's set up a hypothetical situation. A company is considering using a software-as-a-service provider for some new application. The company pulls together a project team comprised of people in different organizations, including someone from the WAN organization, from the software development group, security and compliance, and one or more business units. The various members of the team have different, and in some cases, conflicting goals. 

For example, the people who represent the business units want to get the solution running as soon as possible; the security and compliance people are worried that they will not be able to pass an audit if the solution is deployed; the person from the software organization feels their organization is being bypassed, and the person from the WAN organization is concerned about how much extra traffic will now transit the WAN.