UC Leads to Cost Savings at Tractor Manufacturer

Highlights

-- It is a single server architecture to provide VoIP services to all users

-- The company needed a common platform to reduce overall communication cost.

"E-mail is good communication tool but it does not facilitate real-time collaboration. Hence a lot of decisions invariably get delayed. And because it was the back bone of our communications, mail volume grew exponentially," says Arvind G. Tawde, senior. VP and CIO, Mahindra & Mahindra. The IT team knew it had to find a less expensive way to connect the company's employees. "Multiple communication devices and the cost of inter-company communication was high," says Tawde. "What we needed was a common platform to reduce overall communication cost. Our objective was to create a unified communication platform which would enable users to collaborate at anytime, anywhere and on any device including computers, laptops, PDAs, IP and analog phones," says Tawde.

Soon, other communication media was added to the platform including traditional telephony, IP telephony, video conferencing, and audio/video calling.