UC Leads to Cost Savings at Tractor Manufacturer

The team also had to ensure that the solution was user-friendly. "The younger generation is more exposed to new technologies and is heavy user of collaboration tools, while the older generation is comparatively less IT savvy. The solution needed to be easy to use to facilitate effective deployment across all segments," says Tawde.

Today M&M staffers can collaborate using IM, online file sharing and real-time editing, user presence and search, audio conferencing, on-demand video conferencing and multi-party engagements. "It is a single server architecture to provide VoIP services to all users. We have provided 100 VoIP connections for enhanced calling features and international calling." Tawde says.

The result of this single platform has been substantial cost savings and improved employee productivity. Staffers no longer have to travel or trawl through e-mail trails. With dependence on e-mail diminishing, the volume of e-mails has also reduced. The company has also eliminated the need for multiple communication devices and its staffers can still multi-task better.