Heathrow saves £30 million with business process management

It has also seen an environmental saving of 90 litres of fuel per flight by reducing the time of aircraft waiting on the runway by a minute.

Meanwhile, by managing and monitoring its processes more efficiently, the system has helped to increase retail revenue at the airport by more than £20 million a year, by enabling passengers to remain in the departure lounge longer. Retail represents 50 percent of an airport's revenue, according to Cheverton.