Love Your Users

Look, even in these budget-strapped days, IT has to maintain some huge, incredibly complex systems. Company survival -- even human lives -- can depend on keeping them working right. We need all the help we can get.

So use those users. Listen to them. Even encourage them.

Because a user might be the only thing standing between IT and catastrophe.

Frank Hayes has been covering the intersection of business and IT for three decades. Contact him at cw@frankhayes.com .

Read more about management in Computerworld's Management Knowledge Center.