The pitfalls of ITIL

Not reviewing the entire ITIL framework

Although there are ten basic ITIL processes, look at the entire ITIL framework when putting ITIL best practices in place. Fry says: "Review, in particular, the security management and the ICT infrastructure management books, because ITIL success is dependent upon other IT processes as well."

Fry concludes: "Memorizing the ITIL books does not mean that you can effectively implement the ITIL processes. You can only successfully implement ITIL best practices by understanding how they apply, based on your individual organization's IT strengths and abilities."