Vier Ratschläge:
IT-Abteilungen haben heutzutage fest umrissene Aufgabenbereiche. Die Unterstützung des Business beim kreativen Gebrauch von Powerpoint gehört nicht unbedingt dazu. Dennoch gibt es reichlich Anlass für professionelle Hilfe.
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Web-Analysen verändern Marketingstrategien:
BI ist bisher vor allem ein Instrument für das Finanzcontrolling. Es zeichnet sich jedoch ab, dass die Analyse-Tools bald im ganzen Unternehmen unverzichtbar sein werden. In den Marketing-Abteilungen etwa gibt es Ansätze, aber noch jede Menge Nachholbedarf.
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Security technology company McAfee has announced a programme for Software-as-a-Service (SaaS) providers to add additional security to their cloud deployments.
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CRM-Systeme:
CRM-Systemlandschaften sind oft historisch gewachsen, technisch und organisatorisch heterogen und die damit verbundenen Kosten komplex und unübersichtlich. Das Beratungshaus ec4u hat sechs typische Kostentreiber für Kundenbeziehungsmanagement-Lösungen identifiziert.
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More than half of companies that implement ERP (enterprise resource planning) systems end up garnering no more than 30 percent of the business benefits they expected, according to a new study released by systems integrator Panorama Consulting Group.
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Phil Mentesana, chief technology officer at Delphi Capital Management, knew that backing up critical data to tapes and schlepping them offsite for safe storage wasn't exactly a smart plan.
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WASHINGTON -- China is facing increasing criticism for holding down the value of its currency to gain export advantage, and for its cyber-attacks against . But another growing concern is its control of rare earth metals critical to high-tech manufacturing.
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For decades, software buyers have been engaged in an "arranged marriage" type of relationship with software vendors: and a from a deal's beginning. Typically, these deals had two key variables: the number of seat licenses (volume) a company purchased and the amount that the software publisher was willing to discount the purchase price, which was linked back to the volume.
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WASHINGTON -- In a forum today marking the 25th anniversary of the first .com registration, former President Bill Clinton spoke about his favorite devices, the grim outlook for newspapers and the need for policies to improve Internet access.
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Die CRM-Trends von Gartner:
Unternehmen wollen 2010 mit CRM-Initiativen vor allem bestehende Kundenbeziehungen intensivieren sowie neue Kunden akquirieren. Doch CIOs drehen die Ausgaben für neue CRM-Technologien zurück.
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Part of my consulting work is as an expert witness, working with lawyers as a forensic CRM analyst. These cases usually involve mergers, reseller agreements, and breaches of contract. But they may also involve wrongful termination, customer privacy issues, trademarks, and compliance issues. For an analyst who knows what they are doing, your CRM system holds a wealth of discoverable clues that can ...
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IBM says it is the No. 1 technology employer in the U.S. and the world, but as time moves on it may be harder to tell just what is happening to its domestic workforce.
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Microsoft is offering financial enticements to customers of on-demand ERP (enterprise resource planning) vendor NetSuite to switch over to Microsoft's Dynamics family of business applications.
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A new drive to develop international network capacity is under way, in Pacific Fibre, an early stage international fibre venture founded by a group including Warehouse founder Stephen Tindall, Trade Me's Sam Morgan and Rod Drury, founder of SaaS software provider Xero.
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New York State has embarked on a plan to shift a number of jobs filled by IT contractors and consultants to the state payroll as part of an effort to save millions of dollars.
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There's a large selection of free and open source (FOSS) operating systems available these days, and choosing the right one for any given circumstance can be quite a challenge. This article is intended to help you pick the best operating system for your needs and experience level. Although this article is geared primarily toward those who have little to no experience with FOSS operating systems, ...
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Procter & Gamble Co. (P&G), which is ranked 20th on the Fortune 500 list, can afford to buy its employees laptops. But it is instead letting several hundred of its workers use their own laptops as part of a workplace experiment.
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PHOENIX -- When Proctor & Gamble Co., wants something from its outsourcer, Hewlett Packard Co., it doesn't deal with help desks, trouble tickets or support tiers. It gets attention from the top levels of the vendor's executive ranks.
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Running IT organizations with thousands of employees and budgets of tens of millions of dollars takes wit and wisdom, especially today, and some CIOs at Computerworld's Premier 100 IT Leaders conference this week shared both, perhaps none better than , the CIO at Johnson & Johnson.
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Capgemini: CRM on Demand unwichtig:
CRM-Manager in Unternehmen können aufatmen, denn bestehende CRM-Initiativen werden im Hinblick auf Strategie und umfang unverändert fortgeführt. Wichtigstes CRM-Thema wird der Aufbau von Contact Service Center sein.
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Management-Skills gefragt:
Wer sich auf Cloud Computing, Virtualisierung oder Sicherheit spezialisiert, hat jetzt gute Karten auf dem Arbeitsmarkt. Eine Aufzählung von zehn Jobs, die laut Analysten nachgefragt werden.
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Customers have a message for SAP: Your SAP mojo has not been rising. And we're not happy about it. Among the myriad, daunting challenges facing --and there --is what to do about its core supply chain management product portfolio.
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IT employment grew by 0.37%, or 14,000 jobs, in February, one of the strongest month-to-month gains since 2008, according to the TechServe Alliance, an IT services industry group that analyzes U.S. Labor Department unemployment data.
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CRM vendor RightNow announced a new SaaS (software as a service) pricing and licensing model on Thursday that it says provides customers with fairer, clearer deals. The company also issued a "Cloud Challenge" to competitors, urging them to adopt similar principles.
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Like a fickle 12-year-old with a favorite pop band, the security industry has forgotten all about last year's fads and is focused on a new one: cloud computing.
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The legacy physical IT security strategies of the past are unsuitable for the growing cloud computing environment, according to security technology enterprise SafeNet Solutions.
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Oh, the temptation to put all your data in the cloud. Think of the savings on server and administrative costs. Think of how it will free up your IT staff to work on more business critical projects.
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Jedes Jahr in der Vorweihnachtszeit veröffentlicht Gartner seine Prognosen zum SaaS-Markt (Software as a Service). ... 6 SaaS-Applikationen mit Zukunft. ...