Die CRM-Trends von Gartner:
Unternehmen wollen 2010 mit CRM-Initiativen vor allem bestehende Kundenbeziehungen intensivieren sowie neue Kunden akquirieren. Doch CIOs drehen die Ausgaben für neue CRM-Technologien zurück.
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Microsoft is offering financial enticements to customers of on-demand ERP (enterprise resource planning) vendor NetSuite to switch over to Microsoft's Dynamics family of business applications.
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A new drive to develop international network capacity is under way, in Pacific Fibre, an early stage international fibre venture founded by a group including Warehouse founder Stephen Tindall, Trade Me's Sam Morgan and Rod Drury, founder of SaaS software provider Xero.
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New York State has embarked on a plan to shift a number of jobs filled by IT contractors and consultants to the state payroll as part of an effort to save millions of dollars.
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Procter & Gamble Co. (P&G), which is ranked 20th on the Fortune 500 list, can afford to buy its employees laptops. But it is instead letting several hundred of its workers use their own laptops as part of a workplace experiment.
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PHOENIX -- When Proctor & Gamble Co., wants something from its outsourcer, Hewlett Packard Co., it doesn't deal with help desks, trouble tickets or support tiers. It gets attention from the top levels of the vendor's executive ranks.
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Running IT organizations with thousands of employees and budgets of tens of millions of dollars takes wit and wisdom, especially today, and some CIOs at Computerworld's Premier 100 IT Leaders conference this week shared both, perhaps none better than , the CIO at Johnson & Johnson.
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Capgemini: CRM on Demand unwichtig:
CRM-Manager in Unternehmen können aufatmen, denn bestehende CRM-Initiativen werden im Hinblick auf Strategie und umfang unverändert fortgeführt. Wichtigstes CRM-Thema wird der Aufbau von Contact Service Center sein.
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Customers have a message for SAP: Your SAP mojo has not been rising. And we're not happy about it. Among the myriad, daunting challenges facing --and there --is what to do about its core supply chain management product portfolio.
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IT employment grew by 0.37%, or 14,000 jobs, in February, one of the strongest month-to-month gains since 2008, according to the TechServe Alliance, an IT services industry group that analyzes U.S. Labor Department unemployment data.
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CRM vendor RightNow announced a new SaaS (software as a service) pricing and licensing model on Thursday that it says provides customers with fairer, clearer deals. The company also issued a "Cloud Challenge" to competitors, urging them to adopt similar principles.
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Like a fickle 12-year-old with a favorite pop band, the security industry has forgotten all about last year's fads and is focused on a new one: cloud computing.
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The legacy physical IT security strategies of the past are unsuitable for the growing cloud computing environment, according to security technology enterprise SafeNet Solutions.
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Oh, the temptation to put all your data in the cloud. Think of the savings on server and administrative costs. Think of how it will free up your IT staff to work on more business critical projects.
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There isn't a sales force in the world that says it has enough Leads. And you won't find many marketing VPs who want to do fewer campaigns. So there's a never-ending stream of new leads, prospect interactions, and conversations to be stored in the CRM system. At companies in consumer markets, open source software, and other categories it's not unusual to find a million leads or more. But that's just ...
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After shrinking its U.S. workforce by as many as 10,000 employees last year, IBM this week may be on its way to cutting another 2,000 workers.
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NetSuite is trying to energize its sales channel with a new offer that gives resellers 100 percent of a subscription deal's value in the first year and 10 percent thereafter.
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IBM has issued layoff notices to more than 400 workers, according to the , an employee organization that has been the principal source of layoff information at the company.
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SAP is making its business intelligence (BI) solutions more accessible to more users as it introduced a package of solutions intended for "casual users".
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, known widely for its Parallels Desktop software that lets , faces a problem that currently plagues many cloud companies: an identity crisis.
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As cloud computing adoption climbs, hosting providers are inking deals with security vendors to provide security-as-a-service options to customers. But will enterprise IT managers buy into these often novel forms of security woven into a cloud computing environment
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While the recession has prompted many companies to put IT projects on hold, MasterCard Inc. moved ahead with plans to create an IT service management program aimed at improving service delivery and cutting costs.
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SAP made a major new push into on-demand BI (business intelligence) Wednesday, announcing a new suite that combines all of SAP's SaaS (software as a service) BI products and is aimed at "casual" users who are "underserved" by other products.
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There's no doubt that cloud computing is dominating today's IT conversation among C-level security executives. Whether they're lured by its compelling cost savings or its perceived advantages, security leaders are probing the capabilities and restrictions of the cloud. At the same time, security and compliance concerns remain issues holding large enterprises back from capitalizing on the cloud's ...
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The advent of 4G technologies such as and has generated a lot of buzz in the consumer market, particular for their potential to change the smartphone market.
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The U.S. Department of Labor is alleging that a Newark, NJ software firm, Peri Software Solutions Inc., underpaid its tech workers on H-1B visas and owes some $1.45 million in back wages to 163 workers.
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Lösungen für das Kundenmanagement:
Während viele Unternehmen höchsten Wert auf die Kundenpflege legen und hierfür CRM-Systeme einsetzen, wissen die wenigsten genau um deren Kosten Bescheid. Denn CRM-Systemlandschaften sind oft historisch gewachsen, technisch und organisatorisch heterogen und die damit verbundenen Kosten komplex und unübersichtlich. Das Beratungshaus ec4u hat sechs typische Kostentreiber für Kundenmanagementlösungen ...
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Jedes Jahr in der Vorweihnachtszeit veröffentlicht Gartner seine Prognosen zum SaaS-Markt (Software as a Service). ... 6 SaaS-Applikationen mit Zukunft. ...