Soprano Design delivers healthcare mobile messaging to UK’s major hospital network
Soprano Design’s Mobile Enterprise Messaging Solution (MEMS) was selected to connect thousands of these specialists and patients across the UK and streamline health delivery services at a lower cost.
To win the tender Soprano’s Cloud-based platform had to comply with the capability to send more than 20 million messages a month between healthcare workers and patients.
The multi-million dollar rollout of MEMS is now underway across hundreds of primary and secondary care facilities in England and Scotland. Major hospitals already using MEMS include the Queen Victoria Hospital and Royal Surrey County Hospital.
Soprano Design CEO, Horden Wiltshire, said Cloud-based MEMS enables a secure communication between health providers and patients in a critical environments and meets the need of providers to improve health care outcomes under budget constraints.
He said its Soprano GAMMA encrypted mobile messaging application could potentially be the next step implementation across the healthcare platform and work was being undertaken with numerous UK institutions to scope out the opportunity.
“From the grassroots patient levels right up to senior administration, MEMS is connecting many thousands of health care workers and with patients to receive alerts and urgent notifications about their care.
“For example, patients are reminded to attend appointments to improve failure-to-attend rates and shorten waiting lists. In cases where more than one practitioner is caring for a patient, these healthcare providers are easily connected to share instant updates and actions. And hospital administration can quickly communicate with staff to fill shifts,” he said.
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Wiltshire said it’s expected that SMS usage will grow even further as mobile messaging is adopted in specialised medical areas such as ambulatory and urgent care.
“Doctors will soon be able to go far beyond a simple chat paradigm that SMS is now enabling. The opportunity is in helping practitioners actually performs their daily tasks in better ways. What now requires a phone call, paper form or several time-consuming steps will soon be done in a secure mobile context and that’s what we’re designing for,” he said.
“It’s important we keep innovating because health care providers don’t have time to switch between manual processes and multiple modes of communication. Through multimedia and messages with forms, buttons and menus, time-consuming tasks can be automated and this gives healthcare workers back precious time.”
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The roll-out, because of the ownership and managements of hospitals and health centres in the UK (County based and held in trusts), is being completed location by location.