8 Trends im IT-Service-Management

Thank you for including the Universal Service Management Body of Knowledge (USMBOK) in your article. For those not familiar with this reference, it is a 600 page publication that completes the traditional ITSM view of concepts and methods by adding an outside-in or customer centric set of thinking. It also explains the true origins of service management, in the business, and provides a comprehensive guide on how service management methods may be applied across any service sector. Service management is universally applicable given today's service society. It is supported by a credential program with exams operated by EXIN. It has a complimentary online support service here support.usmbok.com and you can follow its progress and interact here www.usmbok.com It was inducted into the International Best Practice Library alongside ITIL, PMBOK, and M_oR as the ideal companion to ITIL.... again thank you