Disruption turns to disturbance in 2015: UXC

Last year's disruption has become this year's disturbance and organisation need to be agile to stay ahead in 2015.

That's according to UXC executive general manager, emerging solutions, Sean Mathieson, who said everything had shifted in 2014.

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"It was the year when organisations could no longer ignore the inevitable or stand still in the face of it," he said. "The advancement of enablement technologies, such as the cloud, made this disruption a disturbance.

"Organisations will need to be faster and more agile in the face of this disruption in 2015."

UXC has identified four disruptive technologies that are now disturbing ill-prepared organisations

In a year of 'get fast or get going', IT departments found their control over business intelligence platforms, tools and applications slipping away.

This was often due to IT's inability to operate at the increased pace of the business.

A new class of user is demanding more user-friendly, self-service features placing constant pressure on expensive and scarce IT resources.

In 2014, digital increasingly became a major business imperative and IT teams struggle to keep up with the need for greater levels of process and data innovation.

According to UXC, if you adopt the Cloud more broadly, you'll find value increases while challenges decline.

This is why an upsurge in the adoption of cloud technology was the single biggest change within Australian IT in 2014.

As engagement became more dynamic it was essential for business to become more effective and efficient which lead to maturing attitudes around cloud adoption.

"The numerous benefits already realised by a large number of organisations included greater scalability, faster access to infrastructure and an increased level of employee collaboration, to name a few," according to a company statement.

"However, while many businesses have cloud strategies, the benefits of the cloud were limited by the time it takes to rewrite traditional applications.

"Any CEOs accepting this or any form of old model technology will be under increasing pressure in 2015."

Thirdly, mobile applications on steroids became a focus in 2014 as mobility revealed potential on a grander scale.

UXC predicts this to develop further in 2015, but this year brought acknowledgement and acceptance of the need for an aggressively agile infrastructure.

"Business no longer has the opportunity to wait and see," according to a company statement.

"There is acute pressure to keep up value adding, faster and faster again.

"Consumers are influenced by a positive digital experience and this year it became clear that impressions of brand, product and service will be created through digital engagement."

A mobile-first approach will need a system of engagement that can keep up with customer needs. Mostly, genuine commitment to the pace of change will be required.

Lastly, the threat to cyber security has reached an unprecedented level and the need for increased business security around technology has seen the rise of the Chief Information Security Officer (CISO) or Head of Data Security.

What was once a fairly insignificant role in the IT department has moved into the spotlight.

Of course many still face significant resistance from colleagues to enforce security measures but internet and mobile technology's central role in business has changed the landscape forever.

According to UXC, the new CISO functions may often be filled by someone from outside the IT industry, with some major enterprises leaning towards operatives with an enterprise risk management background.


Brian Karlovsky

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