Have your say on how to better transition the nbn
The Migration Assurance Policy puts the customer at the centre of the migration process and its goals are to minimise disruption to end-users, prioritise continuity of service and target vulnerable end-users for assistance, according to a statement from Minister for Communications, Malcolm Turnbull.
It features an overarching policy statement and a framework for ensuring an effective end-to-end migration process for end users.
The policy also sets out the Government's expectations for the fixed-line migration process, including that:
The statement said the key element of the policy is promoting active industry involvement to ensure that nbn end users, particularly those who are vulnerable, are given the opportunity to migrate well before the disconnection date, with minimal risk of unexpected interruption to their services.
The policy has been informed by the migration experiences of the first 31 rollout regions, submissions on the Migration Assurance Policy consultation paper released last year, the Communications Alliance Copper Migration Processes and Solutions Working Committee and industry consultation.
The Department of Communications will continue to work with stakeholders to refine and finalise the policy which will be updated as required over time. This will include addressing additional migration issues as they arise.
Comments on the policy paper should be sent to migration@communications.gov.au by 5 pm (AEST) on Thursday, August 20, 2015. Check out <ä href="https://communications.gov.au/have-your-say/improving-transition-fixed-line-national-broadband-network">the draft policy.
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