Anbieter richtig steuern
Zusammen ist man weniger allein
There had been a lot of mistrust on both sides, meaning we were missing out on an opportunity to better use their product and they were missing out on a bigger sale. So, via my counterpart CIO, we brought them inside the tent, and it paid off.
For years we used a specialized application for petroleum distribution from a small software company. It was a good product, but eventually it became clear that the vendor’s lack of rigorous change control was creating problems with upgrades. A major upgrade was so bug-ridden that it caused significant troubles in our own processes. We worked with this vendor for a year and couldn’t come up with an adequate solution, so we decided to issue an RFP and began to talk with competitors.
As the RFP process progressed, we saw some good alternatives and were prepared to move on. Although we invited our original vendor to participate, we felt it was highly unlikely that we would be keeping them. How-ever, they came back to us with significant improvements to their quality assurance and release management processes. Seeing that, we decided to put in a newer version of their software and suspend negotiations with the other vendors.
It was a complete turnaround that I really think would not have happened if we hadn’t been ready to leave them behind.
CIO Executive Council: Das internationale Netzwerk
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CIOs wie Chris Kohl, Susan Faulkner und Phil Armstrong diskutieren ihre Ideen im CIO Executive Council. Dieser fördert den Erfahrungsaustausch von IT-Verantwortlichen. Mehr als 500 CIOs sind bereits Mitglied. IT-Anbieter sind in dem gebührenpflichtigen Netzwerk nicht zugelassen. Nähere Informationen zum CIO Executive Council gibt es auf www.cio.de, unter www.cioexecutivecouncil.com oder direkt bei der Programmverantwortlichen für Europa Pam Stenson: Telefon: 089 36086-529, E-Mail: pstenson@cio.com |
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Kein anderer Bereich ist so durchsetzt mit englischen Vokabeln wie die IT. Aber sprechen IT-ler wirklich gutes Englisch? Meist fehlen die alltäglichen Gebrauchswörter zwischen dem Fachvokabular. Aus diesem Grund präsentieren wir Ihnen in jedem Heft einen englischsprachigen Artikel und übersetzen die Wörter, die nicht täglich in der IT gebraucht werden. |
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to sneak, snuck, etw. einschmuggeln snuck sth in reseller Vertriebspartner to right in Ordnung bringen great while lange Zeit continual beständig to fly out schicken ahead of time frühzeitig rep Vertreter shortly after bald nachdem state Zustand to fuel sth. etw. anheizen to yield sth. etw. bringen enhanced verbessert mistrust Argwohn counterpart Kollege tent Zelt pay off lohnen petroleum Erdöl rigorous spürbar bug-ridden voller Fehler RFP Ausschreibung (request for proposal) competitor Konkurrent quality assurance Qualitätskontrolle to suspend sth. etw. aussetzen turnaround Kehrtwendung |